Support

For support please call 1-603-580-2600, or email support@cinetel.biz

Cinetel Solutions provides personal support for all our clients, which is an added value to our customers”. David Kaufman, Founder and CEO, provides personal support and responds to every request, question, and any type of support in a timely manner. In addition, we believe a more proactive approach is very beneficial for managing our clients communications. Therefore, Cinetel now has available Communication Helpdesk Services we provide, and the services include:

• Inventory Generation
  An inventory is a complete blue print of a client’s telecom network services. It is created by contrasting the client’s invoices, carries customer service records and when it’s appropriate – a physical site survey.
• Additions and changes
  We take responsibility for facilitating and completing any addition and or change that is requested. One call does it all, regardless of the carrier.
• Wireless optimization
  Wireless usage is dynamic and requires an experienced, informed and watchful eye to make sure the client’s business has the appropriate, most recent plan available with the correct amount of minutes and features. Through our monthly auditing we will monitor patterns of usage which can also bring to light potential cellular abuse.
• Solicitation Calls
  Often our clients are pursued by well intentioned Carrier sales people. As their trusted advisor, we welcome speaking with them on their behalf. This service saves our client’s valuable time, provides expertise and reassurance that their best interests are being served.
• Repair resolution
  We take responsibility for diagnosing the issue, opening a ticket and working through the issue until the service is successfully up and running. We provide timely, consistent communication with the client and set appropriate expectations. We will coordinate with the hardware vendor when necessary to eliminate the blame game that can occur.
• Provisioning
  We will take responsibility for the transition from the current carrier to the new carrier. We will monitor the steps until completion and provide pressure when needed in order to stay on schedule. When appropriate, we will facilitate a conference call with the client and the carrier to manage the turn up of the circuit. We will thoroughly audit the first invoice to ensure the bill is correct. If it is not correct, we will contact the carrier to correct the bill.
• Contract negotiation
  Each time a new service is required or an existing service needs to be renewed, our experienced team will negotiate on the client’s behalf.
• Contract monitoring
  No longer will a contract auto renew or last-minute decisions need to be made. We will advise our client at the proper interval about contract termination dates so they have the time to make an informed, well thought-out decision around technology and carrier.
• Product consulting
  Our team will consult with the client on Carrier and or Vendor product solutions to accomplish their goals in the most cost effective manner.
• Technical consulting
  We will utilize our resources to work with carriers and vendors to solve technical challenges the client may experience.