Hosted contact centers provide real-time business intelligence.
Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Cloud based Call Center provides incredible control and benefits to your business that can’t be achieved with cumbersome on-site equipment and systems.
- With todays hosted Call Center solutions, agents and front-line supervisors have all the features that make their jobs easier and make them more efficient.
- Managers gain all the primary benefits of a hosted call centers cloud solution – lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more.
Managers also experience unparalleled control and visibility into their virtual call center through advanced reporting, call recording and exclusive Dashboard and advanced administrator portal tools.
And for multi-location call centers, including those with agents working from home, your call center’s unique business requirements maximize the intrinsic value of the cloud. By establishing a single, cloud-based call center you can easily streamline operations and maximize staffing.